Privacy Policy

Account data: name, email address, phone number and country.

Case data: the description, dates, amounts, counterparties and documents you submit.

Payment data: the cryptocurrency network, wallet address used, transaction hash and confirmation status. We do not collect or store card numbers or bank credentials.

Technical data: log data required to operate and secure the platform.

To evaluate and manage your case, to communicate with you, to issue invoices, to meet legal obligations and to protect the platform against misuse.

Documents are held in private storage that is not publicly accessible. Database access is restricted by row-level security so that a client account can only read its own records.

Access to case material is limited to the assigned case team and authorised administrators.

We share case material with third parties — such as a bank, platform, exchange or authority — only where it is necessary for the step you have instructed, or where we are legally required to do so. We do not sell personal data.

Case records are retained while the case is active and afterwards for the period required to meet legal and accounting obligations. You may request deletion of material that we are not required to keep.

Depending on your jurisdiction you may have the right to access, correct, export or delete your personal data, and to object to certain processing. Contact us to exercise these rights.

Privacy questions can be sent through the contact page or the messaging area of your client portal.