Legal
Refund Policy
What happens if work has not started, has partly been performed, or a case cannot be accepted.
Last updated: 2026-01-01
These terms are provided in English only. A professionally reviewed Spanish translation will be published before it is relied upon.
1. Before work begins
If you cancel a plan after payment is confirmed but before any professional work has started, the fee is refunded in full, less any unavoidable network transfer cost.
2. Cases we cannot accept
If we review your material and conclude that we cannot assist — for example because the case falls outside our services or cannot lawfully be pursued — the fee is refunded in full.
3. After work has started
Once evaluation, documentation or coordination work has begun, fees are refundable only for the portion of work not yet performed. We provide a written breakdown of the work completed.
4. Outcome-based requests
Fees are not refundable because a case did not result in recovery. Fees pay for professional work, and no outcome is guaranteed at any stage.
5. How to request a refund
Send a refund request through the messaging area of your client portal or the contact page, stating your case reference. We respond in writing, normally within five business days.
Approved refunds are returned in cryptocurrency to a wallet address you confirm in writing.